Frequently Asked Questions
Is it possible for my unneutered male or female dog to visit your establishment?
Intact males and females are completely welcome at our facility. However, dogs that have not been spayed or neutered will not be accepted for doggy daycare in our general population. When it comes to boarding, we ensure that each dog is placed in a group that suits their unique requirements, which includes separating intact males and females.
Please kindly be informed that it is not possible to accommodate any unspayed female animals in heat at our facility for either boarding or daycare purposes.
Rates:
"What is the functionality of your daily rate?" "What is the operation of your daily rate?"
- Bookings at KPR are billed based on the number of calendar days. Each day that your pet stays at our facility will count as a chargeable day. We offer flexible pick-up and drop-off options within specific time slots throughout the day. Please refer to our. rates & hours page or our home pageDuring your pet's stay with us, they will have their own private suite for the entire day, from check-in to check-out. We understand that delays can happen, so we want to ensure the safety of your pet by offering the option to have them stay for the entire day. This way, you won't have to rush to pick them up in the morning to avoid paying an extra day rate. Additionally, we take pride in maintaining a clean and sanitary environment for our guests. After each guest, we thoroughly sanitize the suite, allowing the disinfectant to sit, rinse, and dry. This process does take time, which is why there may be a turnaround time for the boarding suite.
Each day, our team ensures that all boarding dogs have a carefully structured routine in place. This routine not only provides them with comfort and stability during their stay, but also helps to maintain their overall well-being.
What is the typical routine for my dog during an overnight stay?
- On a daily basis, we follow a set routine at our resort. This routine, which is quickly learned by our boarding dogs, helps them adjust to the environment. Our dedicated staff arrives at the resort at 7am sharp. In the half-hour leading up to our opening for customers at 7:30am, we ensure that all dogs have an opportunity to relieve themselves. Some dogs may choose to urinate on their patios, while others require a short walk in our yard. As some staff members attend to these morning rituals, others begin the task of cleaning and sanitizing the suites. Each and every dog receives a clean room and fresh water every morning.
Once the rooms have been organized and new water has been provided, we commence meal preparation for all our breakfast guests. Usually, breakfast is distributed at any time from 7:45 am to 8:15 am every day. Our four-legged friends are always filled with anticipation during this morning ritual. They are eager to satisfy their hunger!
Every morning we distribute breakfast to all our visitors, and afterwards, we gather all the bowls for cleaning. Meanwhile, our furry friends can enjoy their outdoor enclosure.
We have additional cleaning tasks that need to be completed while our visitors are relaxing following their meal. It is mandatory for any canine guests at the resort to rest for a duration of 90 minutes following their meal, as it ensures their safety.
usually between 9:30am and 10:00am, helps us determine the best playtime schedule for their dog. We ensure that all the necessary tasks, such as cleaning, feeding, and providing rest time, are completed before playtime begins. This way, our boarding guests can fully enjoy their daily activities. Our play staff carefully create groups for the dogs, taking into consideration their age, size, and temperament. It's not just about the number of dogs in each group; what matters most is the quality of playtime and the level of fun they experience. We make it our mission to give the dogs their "best day ever" on a daily basis. However, some of our boarding guests prefer to have their own space and thrive when they're alone. During drop-off, we have a discussion with each pawrent to understand their dog's needs and preferences. This enables us to tailor the playtime schedule for their furry friend accordingly. Our team evaluation will be conducted, in addition to our staff assessment. We aim to determine the perfect match for every dog during their stay at our facility. During their time here, all boarding dogs are given the chance to play in our yard for a minimum of 20-30 minutes every day, accompanied by our staff. If time allows and all dogs have had their turn, energetic dogs may have the opportunity to join a second play group. Additionally, some highly playful and sociable dogs may even have the chance to participate in multiple groups throughout the day. Our team completes all yard playtime by 3:00pm daily, ensuring that each and every pet leaves their suite to enjoy some playtime. Private walksAdded services are available for customers who want extra personal time for their pets each day. The duration and frequency of playtime will be determined by factors like the weather, age, breed, and individual needs of each pet. Each pet under our care may require a unique level of exercise, with some dogs preferring to run and play, while others prefer belly rubs and cuddles.
During their stay, we provide personalized care for each dog to guarantee that by the end of the day, they have had a blast and are content and in good health. During 7am-7pm wWe make an effort to maximize the amount of time our guests can enjoy their exclusive outdoor enclosure. We strive to provide ample opportunities for our guests to access their private outdoor run. The duration for which the doors are accessible to their exclusive pathways will be determined by the weather conditions. Our priority is to ensure a pleasant temperature for our guests at all times. Accordingly, the doors are operated, opening and closing, in colder and warmer temperatures, considering the usage of heating and air conditioning systems.
At approximately 3:00pm, we commence our preparations for suppers and evening tasks. However, the completion of these preparations and distribution of the dinners typically takes place between the time frame of 4:45pm and 5:00pm.
The canines will take a break following their evening meal from 5:00pm to 6:30pm.
Once that time has elapsed, we commence escorting our canine companions for their last restroom outings of the evening.
Every day at 7:00pm, we ensure that all our guests are in their respective rooms and proceed to close down the resort. During this time, tranquility descends upon the entire premises.
The dogs are pooped!
All the participants had a great time throughout the day and are eagerly anticipating a well-deserved break. We make sure to entertain our guests every evening with tranquil music to aid in their relaxation.
Nighty night!
Is there anyone who stays overnight at the resort along with the dogs?
We do not have staff available overnight to take care of the dogs at the resort. However, the Shardlow family lives on the property, just a staircase away from the resort. Their home is equipped with security systems and alarms that are closely monitored. Rest assured, we have never had any incidents involving the safety and security of our guests staying in their suites overnight.
Is it possible to house both of my pets in the same suite? How many pets are allowed per suite at the Kelowna Pet Resort?
Yes, we offer the option to board pets together, as long as they are compatible and come from the same household. We understand that many of our customers have both large and small dogs, and we can accommodate them in our "Big Dog Barn" facility. However, we always want to make sure our customers are aware of the potential risks of boarding two pets together. If we notice any issues with pets from the same home not getting along, we will promptly inform the owners and discuss alternative arrangements. As for dogs and cats, we allow up to three members from the same household to share a suite, as long as they have enough space and are comfortable with each other. In some cases, larger breeds may require separate suites, and we have specialized adjoining rooms for this purpose. If you're interested in our four adjoining rooms, please feel free to inquire. Please note that we do not allow cats and dogs to stay together on our premises. We have a separate facility for cats, called the Cat's Meow Motel, located away from the dog buildings for the safety and well-being of our feline guests.
What is the daily routine like for a cat during their stay?
The timing and schedule for cats are also crucial. We kick off our cattery staff's day at 7 am. Our first task is to provide meals for all our feline visitors. Our diligent staff ensures that every guest is supplied with fresh water and food, whether it's wet or dry... or even a combination of both!
The cattery's feeding and cleaning schedule may last for a maximum of 4 hours. Within this timeframe, our staff will grant access to the catio patio for cats occupying suites. They will be able to roam freely on these outdoor areas, weather permitting. This routine applies every day.
We meticulously clean every single room in our cattery. The litter box is thoroughly cleaned, the floors are meticulously swept, and the cozy blankets are fluffed. Our dedicated staff takes the time to individually brush, cuddle, and spend quality time with each of our cherished guests, as they go through every room.
Our cattery staff takes care of our feline guests and cleans the suites every day from 7:00am to around 11:00am. From 11:00am to 3:00pm, we have a dedicated staff member who looks after both our Lapdog Lodge and cattery guests. This allows us to frequently check on the cattery during that time period.
From 3:00pm to 7:00pm, one of our remarkable team members will be dedicated to refreshing all litter boxes and ensuring the cattery is well-maintained. They will also take care of feeding and tidying up during this period.
Doest anybody embrace my feline companion?
- Without a doubt! The employees at our cattery are all devoted cat enthusiasts! They take great pleasure in providing love, grooming, and entertainment to our furry visitors on a daily basis. We put in tremendous effort to ensure that each and every guest has a joyful and cozy experience throughout their time with us. Depending on the preferences of your feline companion.
At Pet Care and Veterinary needs, we understand the importance of taking care of your beloved pets. Whether you need to schedule a check-up for your furry friend or require urgent medical attention, we are here to provide exceptional care. Our team of experienced veterinarians and dedicated staff are equipped with the latest technology to ensure your pets receive the best possible treatment. From routine vaccinations to complex surgical procedures, we cover a wide range of services to meet your pet's unique needs. Trust us to provide compassionate and professional care for your pets. Contact us today to schedule an appointment.
What should I do if my beloved pet requires medical attention from a veterinarian while they are staying with us?
It is an extremely uncommon event at our resort, but we have had guests who have needed medical assistance while staying with us. Urinary tract infections, ear and eye infections, as well as stomach upsets can potentially happen. Although it is unlikely that your pet will require any medical attention, we assure you that if they do, we are highly attentive to their needs. Our customers have expressed great satisfaction with how we take care of their beloved pets.
In the event that we detect any abnormalities in the health of your beloved pet, we will promptly contact you without delay. We are committed to thoroughly addressing any minor concerns through extensive discussions with you, ensuring that they are resolved in an appropriate manner. If it is within our capability to address the issue during your pet's stay, we will do so. However, if we determine that the involvement of a veterinarian is necessary, we will take the necessary steps to arrange for their intervention.
We are committed to ensuring that your pet receives the best possible care from the veterinarian they are accustomed to. However, there may be instances where it is not feasible to visit their regular vet, in which case, we will arrange an appointment with an alternative vet. Rest assured, we will have a detailed conversation with you, the pet 'pawrent', before seeking treatment elsewhere to ensure that you are comfortable with the arrangement.
We can arrange and cover all expenses related to a veterinary visit. The pet owner will be responsible for reimbursing these costs upon their return.
Every visit to the veterinarian will be communicated, and constant updates will be provided thereafter. In the event that we are unable to reach you, we will contact your emergency contact as a second attempt. If both your contact and emergency contact cannot be reached, rest assured that we will ensure the pet receives the necessary care in any circumstances. Every visit to the veterinarian will be communicated, and constant updates will be provided thereafter. In the event that we are unable to reach you, we will contact your emergency contact as a second attempt. If both your contact and emergency contact cannot be reached, rest assured that we will ensure the pet receives the necessary care in any circumstances.
Am I allowed to bring my furry friend's cherished toys and cozy bed along?
Certainly, feel free to bring personal items for your pet during their time at our facility. However, we politely request that all items brought to the resort are machine washable. To maintain cleanliness in a boarding setting, we advise against bringing large couch-style beds and suggest bringing blankets instead. If you are comfortable with your pet having toys in their designated space unsupervised, you are more than welcome to include them as well.
Our website states that chews, antlers, and rawhides are permitted for your pet, but it is important to note that only if your pet is accustomed to these items and you fully understand the potential risks associated with leaving your pet unattended with them. Before allowing your pet to have these items, please take the time to visit our website for further information and guidelines. 'what to bring' page for more information.
Would it be possible for you to send me a daily photograph of my beloved canine companion?
-regrettably, it would be an overwhelming task to send an email with a photo to every pet owner on a daily basis. The KPR team does a great job of capturing some photos each day, but not every visitor will have their picture taken daily. However, if you contact us at [email protected], we will gladly provide you with updates. Some owners may reach out to us more frequently than others, while some may not contact us at all. Nevertheless, if you reach out to us first, we will be delighted to keep you updated at any time. Additionally, if you specifically request a photo, we will be happy to send one to you.
What are the implications in the event of a flight delay? How are the arrangements for my pet affected in such a situation?
- Do not worry about it! If you experience any delays during your travel, please contact us as soon as possible to inform us. You can reach us at ([email protected]) or 250-861-5155. Rest assured, we will make sure that your pet has a place to stay until you are able to come back. It's a good practice to provide extra food in case of any unexpected delays. If necessary, we can arrange to pick up food, but it would be much more convenient if you could provide extra food to extend your pet's stay.
Is it possible for my unneutered male or female dog to visit your establishment?
Intact males and females are completely welcome at our facility. However, dogs that have not been spayed or neutered will not be accepted for doggy daycare in our general population. When it comes to boarding, we ensure that each dog is placed in a group that suits their unique requirements, which includes separating intact males and females.
Please kindly be informed that it is not possible to accommodate any unspayed female animals in heat at our facility for either boarding or daycare purposes.
Rates:
"What is the functionality of your daily rate?" "What is the operation of your daily rate?"
- Bookings at KPR are billed based on the number of calendar days. Each day that your pet stays at our facility will count as a chargeable day. We offer flexible pick-up and drop-off options within specific time slots throughout the day. Please refer to our. rates & hours page or our home pageDuring your pet's stay with us, they will have their own private suite for the entire day, from check-in to check-out. We understand that delays can happen, so we want to ensure the safety of your pet by offering the option to have them stay for the entire day. This way, you won't have to rush to pick them up in the morning to avoid paying an extra day rate. Additionally, we take pride in maintaining a clean and sanitary environment for our guests. After each guest, we thoroughly sanitize the suite, allowing the disinfectant to sit, rinse, and dry. This process does take time, which is why there may be a turnaround time for the boarding suite.
Each day, our team ensures that all boarding dogs have a carefully structured routine in place. This routine not only provides them with comfort and stability during their stay, but also helps to maintain their overall well-being.
What is the typical routine for my dog during an overnight stay?
- On a daily basis, we follow a set routine at our resort. This routine, which is quickly learned by our boarding dogs, helps them adjust to the environment. Our dedicated staff arrives at the resort at 7am sharp. In the half-hour leading up to our opening for customers at 7:30am, we ensure that all dogs have an opportunity to relieve themselves. Some dogs may choose to urinate on their patios, while others require a short walk in our yard. As some staff members attend to these morning rituals, others begin the task of cleaning and sanitizing the suites. Each and every dog receives a clean room and fresh water every morning.
Once the rooms have been organized and new water has been provided, we commence meal preparation for all our breakfast guests. Usually, breakfast is distributed at any time from 7:45 am to 8:15 am every day. Our four-legged friends are always filled with anticipation during this morning ritual. They are eager to satisfy their hunger!
Every morning we distribute breakfast to all our visitors, and afterwards, we gather all the bowls for cleaning. Meanwhile, our furry friends can enjoy their outdoor enclosure.
We have additional cleaning tasks that need to be completed while our visitors are relaxing following their meal. It is mandatory for any canine guests at the resort to rest for a duration of 90 minutes following their meal, as it ensures their safety.
usually between 9:30am and 10:00am, helps us determine the best playtime schedule for their dog. We ensure that all the necessary tasks, such as cleaning, feeding, and providing rest time, are completed before playtime begins. This way, our boarding guests can fully enjoy their daily activities. Our play staff carefully create groups for the dogs, taking into consideration their age, size, and temperament. It's not just about the number of dogs in each group; what matters most is the quality of playtime and the level of fun they experience. We make it our mission to give the dogs their "best day ever" on a daily basis. However, some of our boarding guests prefer to have their own space and thrive when they're alone. During drop-off, we have a discussion with each pawrent to understand their dog's needs and preferences. This enables us to tailor the playtime schedule for their furry friend accordingly. Our team evaluation will be conducted, in addition to our staff assessment. We aim to determine the perfect match for every dog during their stay at our facility. During their time here, all boarding dogs are given the chance to play in our yard for a minimum of 20-30 minutes every day, accompanied by our staff. If time allows and all dogs have had their turn, energetic dogs may have the opportunity to join a second play group. Additionally, some highly playful and sociable dogs may even have the chance to participate in multiple groups throughout the day. Our team completes all yard playtime by 3:00pm daily, ensuring that each and every pet leaves their suite to enjoy some playtime. Private walksAdded services are available for customers who want extra personal time for their pets each day. The duration and frequency of playtime will be determined by factors like the weather, age, breed, and individual needs of each pet. Each pet under our care may require a unique level of exercise, with some dogs preferring to run and play, while others prefer belly rubs and cuddles.
During their stay, we provide personalized care for each dog to guarantee that by the end of the day, they have had a blast and are content and in good health. During 7am-7pm wWe make an effort to maximize the amount of time our guests can enjoy their exclusive outdoor enclosure. We strive to provide ample opportunities for our guests to access their private outdoor run. The duration for which the doors are accessible to their exclusive pathways will be determined by the weather conditions. Our priority is to ensure a pleasant temperature for our guests at all times. Accordingly, the doors are operated, opening and closing, in colder and warmer temperatures, considering the usage of heating and air conditioning systems.
At approximately 3:00pm, we commence our preparations for suppers and evening tasks. However, the completion of these preparations and distribution of the dinners typically takes place between the time frame of 4:45pm and 5:00pm.
The canines will take a break following their evening meal from 5:00pm to 6:30pm.
Once that time has elapsed, we commence escorting our canine companions for their last restroom outings of the evening.
Every day at 7:00pm, we ensure that all our guests are in their respective rooms and proceed to close down the resort. During this time, tranquility descends upon the entire premises.
The dogs are pooped!
All the participants had a great time throughout the day and are eagerly anticipating a well-deserved break. We make sure to entertain our guests every evening with tranquil music to aid in their relaxation.
Nighty night!
Is there anyone who stays overnight at the resort along with the dogs?
We do not have staff available overnight to take care of the dogs at the resort. However, the Shardlow family lives on the property, just a staircase away from the resort. Their home is equipped with security systems and alarms that are closely monitored. Rest assured, we have never had any incidents involving the safety and security of our guests staying in their suites overnight.
Is it possible to house both of my pets in the same suite? How many pets are allowed per suite at the Kelowna Pet Resort?
Yes, we offer the option to board pets together, as long as they are compatible and come from the same household. We understand that many of our customers have both large and small dogs, and we can accommodate them in our "Big Dog Barn" facility. However, we always want to make sure our customers are aware of the potential risks of boarding two pets together. If we notice any issues with pets from the same home not getting along, we will promptly inform the owners and discuss alternative arrangements. As for dogs and cats, we allow up to three members from the same household to share a suite, as long as they have enough space and are comfortable with each other. In some cases, larger breeds may require separate suites, and we have specialized adjoining rooms for this purpose. If you're interested in our four adjoining rooms, please feel free to inquire. Please note that we do not allow cats and dogs to stay together on our premises. We have a separate facility for cats, called the Cat's Meow Motel, located away from the dog buildings for the safety and well-being of our feline guests.
What is the daily routine like for a cat during their stay?
The timing and schedule for cats are also crucial. We kick off our cattery staff's day at 7 am. Our first task is to provide meals for all our feline visitors. Our diligent staff ensures that every guest is supplied with fresh water and food, whether it's wet or dry... or even a combination of both!
The cattery's feeding and cleaning schedule may last for a maximum of 4 hours. Within this timeframe, our staff will grant access to the catio patio for cats occupying suites. They will be able to roam freely on these outdoor areas, weather permitting. This routine applies every day.
We meticulously clean every single room in our cattery. The litter box is thoroughly cleaned, the floors are meticulously swept, and the cozy blankets are fluffed. Our dedicated staff takes the time to individually brush, cuddle, and spend quality time with each of our cherished guests, as they go through every room.
Our cattery staff takes care of our feline guests and cleans the suites every day from 7:00am to around 11:00am. From 11:00am to 3:00pm, we have a dedicated staff member who looks after both our Lapdog Lodge and cattery guests. This allows us to frequently check on the cattery during that time period.
From 3:00pm to 7:00pm, one of our remarkable team members will be dedicated to refreshing all litter boxes and ensuring the cattery is well-maintained. They will also take care of feeding and tidying up during this period.
Doest anybody embrace my feline companion?
- Without a doubt! The employees at our cattery are all devoted cat enthusiasts! They take great pleasure in providing love, grooming, and entertainment to our furry visitors on a daily basis. We put in tremendous effort to ensure that each and every guest has a joyful and cozy experience throughout their time with us. Depending on the preferences of your feline companion.
At Pet Care and Veterinary needs, we understand the importance of taking care of your beloved pets. Whether you need to schedule a check-up for your furry friend or require urgent medical attention, we are here to provide exceptional care. Our team of experienced veterinarians and dedicated staff are equipped with the latest technology to ensure your pets receive the best possible treatment. From routine vaccinations to complex surgical procedures, we cover a wide range of services to meet your pet's unique needs. Trust us to provide compassionate and professional care for your pets. Contact us today to schedule an appointment.
What should I do if my beloved pet requires medical attention from a veterinarian while they are staying with us?
It is an extremely uncommon event at our resort, but we have had guests who have needed medical assistance while staying with us. Urinary tract infections, ear and eye infections, as well as stomach upsets can potentially happen. Although it is unlikely that your pet will require any medical attention, we assure you that if they do, we are highly attentive to their needs. Our customers have expressed great satisfaction with how we take care of their beloved pets.
In the event that we detect any abnormalities in the health of your beloved pet, we will promptly contact you without delay. We are committed to thoroughly addressing any minor concerns through extensive discussions with you, ensuring that they are resolved in an appropriate manner. If it is within our capability to address the issue during your pet's stay, we will do so. However, if we determine that the involvement of a veterinarian is necessary, we will take the necessary steps to arrange for their intervention.
We are committed to ensuring that your pet receives the best possible care from the veterinarian they are accustomed to. However, there may be instances where it is not feasible to visit their regular vet, in which case, we will arrange an appointment with an alternative vet. Rest assured, we will have a detailed conversation with you, the pet 'pawrent', before seeking treatment elsewhere to ensure that you are comfortable with the arrangement.
We can arrange and cover all expenses related to a veterinary visit. The pet owner will be responsible for reimbursing these costs upon their return.
Every visit to the veterinarian will be communicated, and constant updates will be provided thereafter. In the event that we are unable to reach you, we will contact your emergency contact as a second attempt. If both your contact and emergency contact cannot be reached, rest assured that we will ensure the pet receives the necessary care in any circumstances. Every visit to the veterinarian will be communicated, and constant updates will be provided thereafter. In the event that we are unable to reach you, we will contact your emergency contact as a second attempt. If both your contact and emergency contact cannot be reached, rest assured that we will ensure the pet receives the necessary care in any circumstances.
Am I allowed to bring my furry friend's cherished toys and cozy bed along?
Certainly, feel free to bring personal items for your pet during their time at our facility. However, we politely request that all items brought to the resort are machine washable. To maintain cleanliness in a boarding setting, we advise against bringing large couch-style beds and suggest bringing blankets instead. If you are comfortable with your pet having toys in their designated space unsupervised, you are more than welcome to include them as well.
Our website states that chews, antlers, and rawhides are permitted for your pet, but it is important to note that only if your pet is accustomed to these items and you fully understand the potential risks associated with leaving your pet unattended with them. Before allowing your pet to have these items, please take the time to visit our website for further information and guidelines. 'what to bring' page for more information.
Would it be possible for you to send me a daily photograph of my beloved canine companion?
-regrettably, it would be an overwhelming task to send an email with a photo to every pet owner on a daily basis. The KPR team does a great job of capturing some photos each day, but not every visitor will have their picture taken daily. However, if you contact us at [email protected], we will gladly provide you with updates. Some owners may reach out to us more frequently than others, while some may not contact us at all. Nevertheless, if you reach out to us first, we will be delighted to keep you updated at any time. Additionally, if you specifically request a photo, we will be happy to send one to you.
What are the implications in the event of a flight delay? How are the arrangements for my pet affected in such a situation?
- Do not worry about it! If you experience any delays during your travel, please contact us as soon as possible to inform us. You can reach us at ([email protected]) or 250-861-5155. Rest assured, we will make sure that your pet has a place to stay until you are able to come back. It's a good practice to provide extra food in case of any unexpected delays. If necessary, we can arrange to pick up food, but it would be much more convenient if you could provide extra food to extend your pet's stay.